HOSPITALIZATION

Hospitalization day
■Required items
  • Hospitalization declaration form
  • Health insurance card
  • Patient ID card
  • Hospitalization basic information forms. (Please fill out before hospitalization)
■Things to bring
  • toothbrush, comb (hair brush), shaving, etc.
  • shampoo, rinse, soap, etc.
  • Tea-cup, etc.
  • Please bring all medications you are currently taking.
    (Including oral medications, ointments, medication tape, eye drops and supplements)
    Please also bring “personal medication record booklet” and “Instructions for medications” with you.
  • 2 bath towels (including a large towel for surgery), small towels (several pieces), tissue, clothes (sleepwear, pajamas, underwear, etc.), slippers3, shoes for rehabilitation
    We are prepared to rent pajamas for a fee (70 yen + tax / day), but we recommend you bring clothes that you exercise in. (e.g.: T-shirt, shorts, jerseys, etc.)

1) If shoulder and/or collarbones surgery is planned, front opening type is recommended.
2) If knee surgery is planned, you need short pants in order to wear a knee brace.
3) Slippers have poor grip so we recommend non-slip shoes.

■Supplied by the hospital
  • Futon, blanket, pillow, pillow cover, sheet, disposable diapers, rubber sheets
  • Chopsticks, spoon, fork
  • bedside table ・ TV (charged), refrigerator (charged), washing machine & dryer (charged), hair dryer

1) If shoulder and/or collarbones surgery is planned, front opening type is recommended.
2) If knee surgery is planned, you need short pants in order to wear a knee brace.
3) Slippers have poor grip so we recommend non-slip shoes.

Meals / Visits
■Meal time

Breakfast 7:45 ・Lunch 11:45・Dinner 18:00

All meals will be prepared by the hospital.
Depending the patients condition, a suitable diet will be prepared.
If you have any questions about meals please ask a nurse.
As we do nutrition management by a registered dietitian during hospitalization, using an outside catering service in a patient room is prohibited.

■Visiting hours

14:00 - 16:00 (Mondays - Fridays only)

Before visiting patients, please contact the nurse station.
Depending on the patient’s medical condition, there may be cases in which visiting times may be refused or limited.
Patients who are able to walk are required to meet visitors in the 3rd floor day room or 4th floor day room.
Visitors please refrain from eating and drinking in the patients room.
Please do not sit on the patient’s bed. (Please use a chair)
Please refrain from many visitors and small children.
If you wish to restrict visitors, please let the nurse know.

How to spend during hospitalization
■Facility use time

Lights out
21:00

Shower/bath time
10:00-17:00(Saturday, Sunday, and National holidays 10:00-15:30)

Washstand availability
06:00-21:00 (Please refrain from use before getting up or after lights out.)

Washing machine availability
06:00-20:30

Notice
Smoking is prohibited (including electronic cigarettes) in the hospital and on the premises.
It is prohibited to do seriously harms other patients, such as drinking (including non-alcoholic beverages), violence, insults, etc.
Do not bring large amounts of cash or valuables.
Please keep valuables in a safety box within the bedside table. (You need to lock safety box and keep the key yourself even if it is a short time.)
Please note that we are not responsible for the theft or loss of your valuables.
■Mail

Mail will be delivered to he patient, so please use the patient’s name as the address.

■Internet environment

The Internet is available during hospitalization.
To prevent virus infection, please be sure to use a PC with anti-virus software.
Because our hospital has a Wi-Fi environment, portable Wi-Fi devices are prohibited.
Free Wi-Fi is available at the hospital.
SSID and password is written in the pamphlet for hospitalization.
Bringing in your desktop PC is prohibited.

■Phone

Public telephones are located on the 1st floor next to the main entrance.
If using a mobile phone is required, set to manner mode in hospital. In the patient room, you can only use e-mail, and you can use the day room on the 3rd floor and the laundry and hair-washing rooms on each floor (3rd and 4th floor) for conversation.

■TV, refrigerator, washing, vending machine
  • The bedside table TV and/or refrigerator can be used by purchasing a card (1000 yen per card: 16 hours 40 minutes for TV only, 10 days for refrigerator only).
  • When watching TV, please use earphones or headphones.
  • The washing machine (200 yen / time) and the dryer (100 yen / 30 minutes) are installed on the 3rd and 4th floor.
  • Please use a dryer as there is no drying room. Please refrain from drying clothes in the patient room.
  • Vending machines for drinks are installed on each floor.
■Attendance

In principle, there is no need for the family to be present at our hospital, but depending on patient’s condition, the doctor may find it necessary.

■Going out / Staying out overnight
  • A doctor's permission is required if you want to go out and/or stay out overnight. Please contact your doctor and nurse. If you can not return before the scheduled time, please contact the hospital ward immediately.
■Emergency evacuation
  • In the unlikely event of a fire, an emergency bell will ring and we will broadcast information about the situation. Please do not panic when the evacuation order is given. Please follow instructions from the staff.
  • Elevators will not be available
■After discharge decision

Start preparing for discharge.

■Others
  • Always keep your room and personal belongings neat and tidy.
  • Please refrain from entering and leaving the other patient rooms, the consultation room and the nurse station if it is not necessary.
  • Due to medical conditions and treatment / nursing needs, the room (bed ) may be changed.
  • In our hospital, air conditioning is managed throughout the building. Please refrain from opening and closing windows.
  • Small insects could enter through the window and cause hygiene problems.
  • The monthly medical Expenses Invoice will be delivered to the patient room around the 10th of the following month.
  • Please pay to the 1st floor accounting within 1 week of billing.
Discharge procedure
  • Discharge is determined by the instructions of your doctor.
  • If you would like to calculate the approximate hospital admission cost, please ask a ward nurse by 2 days before the discharge date.
  • Payment for hospitalization expenses should be made on the 1st floor reception desk on your discharge date.
  • Cash and credit cards (Visa, JCB, Master, Amex) are accepted.
  • We accept payment from 9:00-17:00 on weekdays and from 9:00 - 12:30 on Saturdays.
  • If there is a problem, such as hospital charges, please contact the Reception desk and the Medical Social Work office.
  • The patient ID card is required for outpatient reception, so please keep it on your person.
■Refuse the reward

We do not accept any kind of gratuity, etc., please relax.

Medical certificate / Hospitalization certificate etc.

Requests for medical certificates and/or certificates are accepted at the 1st floor reception desk.

■Refuse the reward

We do not accept any kind of gratuity, etc., please relax.

Notes on parking
Please do not park your car in the parking lot during the hospitalization period.
Please note that we can not assume any responsibility for an accident in the parking lot.
New coronavirus infection prevention measures
Notice of visitation restrictions
We completely prohibit visits to the hospital ward.

As a measure against the spread of COVID-19, it is prohibited for anyone other than patients to enter the ward on the 3rd and 4th floors.
We understand that patients and their families will be hospitalized in a different environment than before COVID-19, causing many anxieties and worries.
However, we ask for your understanding and cooperation in order to protect inpatients from COVID-19.

■Hospitalization explanation, surgery explanation
  • We will explain to the patient either in the outpatient department on the first floor or in the ward.
  • If you need an explanation for your family (or related persons), we will respond accordingly.
■Visitation restriction
  • In principle, all visits are prohibited for any reason.
  • It is also prohibited to meet with in-patients without our permission outside the in-patient ward.
■Prohibition of family members waiting during surgery in the hospital
  • On the day of the surgery, family members (or related persons), waiting in the hospital is prohibited .
  • On the day of the surgery, the hospital will make an emergency call if necessary.
  • When you receive a call during the time specified by your doctor or nurse, please answer the call immediately.
  • As a rule, the explanation after the surgery will be given to the patient.
  • For children and patients who have difficulty understanding medical content, we will explain to the family (or related persons) by telephone after the surgery.
  • If requested, we can notify the family by telephone that the surgery has been completed.
  • It is prohibited to enter the ward.
  • Please bring enough clothes to change during hospitalization.
  • For short-term hospitalization, please cooperate so that your luggage does not move inside or outside hospital.
  • There are a pay washing machine and a pay dryer in the in-patient ward, which you can use. (Please bring detergents)

If we determine that a visit is needed to treat the patient, we will allow [visits, attendance, waiting for surgery]. In that case, we will issue a permit, so be sure to carry it with you. Only the specified location is allowed.

If we determine that a visit is needed to treat the patient, we will allow [visits, attendance, waiting for surgery]. In that case, we will issue a permit, so be sure to carry it with you. Only the specified location is allowed.

■Notice to those who have received permission from the hospital, anyone who meets any of the five items below will be denied a visit.

*Feeling unwell
*Fever and cold symptoms within the previous 2 weeks
*Contact with COVID 19 patients within the previous 2 weeks
*Stayed in an infectious disease area in Japan within the previous 2 weeks
*Travel abroad within the previous 2 weeks

■If you are allowed to visit, please follow the rules below

*Wear a mask
*You will receive a permit at the reception desk on the 1st floor.
*Please be sure to check-in at the nurse station on the 3rd floor when you come to the hospital or leave the room.
*A nurse will measure your body temperature at the nurse station on the 3rd floor.
*Persons with a temperature above 37.5 degrees will not be permitted to enter.
*Please fill out the required items on the visitors account book when you come to the hospital or leave the room.
*Only one person will be accepted.
*Visiting with children under 15 is prohibited.

Thank you for your understanding and cooperation to help prevent hospitalized patients from catching COVID 19.

Director of Matsuda Orthopaedics Memorial Hospital